Conditions of Sale

The prices shown on this site include VAT at the rate in force and are valid at the time the purchase was made. Delivery costs are added to the prices. If the product is exchanged for another, the value of the final product will apply.
Orders can be paid for by credit card via PayPal, Moneybookers or these accounts, as well as by bank transfer to the account IBAN PT50 0010 0000 5421 4940 0014 0 BPI. Proofs should be sent with your order number to geral@avani.pt. If you have opted for online payments, such as credit card, Multibanco, Moneybookers or PayPal, the receipt will be issued by the respective entities and automatically included in your order process. We process orders immediately after payment has been made or proof of payment has been received.
If the product you ordered is out of stock or unavailable, you can request a refund or a replacement product.
Any payment costs will be borne by the customer.

Once the order has been placed, the user will receive an invoice by post to the address given during the purchase process. A receipt will be issued for the amount of the invoice, which will be sent after payment has been made.

Legal rights
Portuguese law applies to the conditions of sale presented. Jurisdiction in the event of a dispute and in the absence of an amicable agreement between the parties shall be submitted to the competent courts of Portugal.

Duration
These conditions apply for the entire online duration of the services offered on this site.

Proof
The computerized records kept in these systems are considered proof of the communications and orders produced between the parties.

1. In the event of a consumer dispute, defined in accordance with the provisions of Law no. 144/2015, of September 8, the consumer may resort to the competent alternative consumer dispute resolution entity.
2. Without prejudice to the provisions of the legislation, statutes and regulations to which the alternative dispute resolution entities are bound, the alternative dispute resolution entity of the place where the contract for the purchase and sale of the good or the provision of services was concluded, or alternatively the alternative resolution entity of specialized competence, if it exists for the sector in question, shall be considered competent to settle the consumer dispute.
3. If there is no alternative dispute resolution body with jurisdiction in the place where the contract was concluded or the existing one(s) do not consider themselves competent due to the value of the contract, the consumer can turn to the National Center for Information and Arbitration of Consumer Conflicts, located in Lisbon, with the email address: cniacc@unl.pt and available at http://www.arbitragemdeconsumo.org.

In compliance with Article 18 of Law 144/2105, consumers are informed that for alternative dispute resolution they should contact our company by e-mail at geral@avani.ptthe competent Alternative Dispute Resolution (ADR) body in your area or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr.
You can also find out more in the information leaflet published by the Directorate General for Consumers (1.5MB)
Competent Alternative Dispute Resolution Entities
Since this is an online sales site, the Consumer Conflict Arbitration Center corresponding to the consumer’s domicile has jurisdiction.
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution bodies:

1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
   Tel.: (+351) 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
   Tel.: (+351) 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
   Tel.: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Centro de Arbitragem de Conflitos de Consumo de Lisboa
   Tel.: (+351) 218 807 000 / 218807030.
   E-mail: juridico@centroarbitragemlisboa.pt ; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
   Tel.: (+351) 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
   Tel.: (+351) 253 422 410; E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
   Tel.: (+351) 253 617 604; E-mail: geral@ciab.pt
8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
   Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
   For more information see the Consumer Portal at www.consumidor.pt